Shipping Policy

When you make an order, you’re saying that you’ve read, understood, and agreed to our policy. Just a heads up, all the prices listed are in USD. We’ll calculate your shipping costs and show them to you when you check out.

1. How much does shipping cost

On the matter of shipping, we use a fixed rate to all orders in consideration of the number of items bought by the customer. This means a fixed shipping fee is applied to each order, regardless of the number of items included in the shipment.

For the US, shipping cost is $4.95.

For other countries, shipping cost is $7.95.

2. How long will it take for the buyer to receive their order?

Shipping times and delivery dates can differ based on the carrier, so here’s a quick rundown of what to expect:

Estimated Shipping Times:

  • United States: It usually takes 3 to 5 business days.
  • Worldwide: Expect 7 to 15 business days.

Order Processing: It takes about 2-3 business days to get your order ready to ship.

Total Delivery Time: This is the processing time plus the shipping time.

Remember, we’re talking business days here, which means Monday to Friday.

3. Can the order be delivered to multiple addresses?

No, each order can only be shipped to one address. If you need to send items to multiple addresses, you’ll have to place separate orders for each location.

4. Order Tracking:

After your order is shipped, we’ll send you a shipping confirmation email with tracking details. You can use the tracking number provided to keep tabs on your order.

5. Lost or Damaged Item:

MaGoose isn’t responsible for items that get lost or damaged in transit. If you run into any problems, please reach out to our customer service team. We’ll help you file a claim with the carrier to address the issue.

6. Returns and Refunds:

For details on returns and refunds, please check our Returns Policy.

7. Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact us at:

  • Email: support@magoose.net
  • Phone: +1 (820) 216-7572
  • Business Address: 100 Ebbtide Ave Ste 780, Sausalito, CA 94965, United States